Schedule

We will set up your schedule for weekly or bi-weekly lawn services when you choose a lawn care plan. The service date that is set up for you will stay the same from a month-to-month basis unless we notify you of any scheduling changes.

We offer year round service, beginning in spring and continued throughout the winter.

Certain times slots aren’t guaranteed because of an ever expanding schedule but, we are happy to work with you through scheduling conflicts. Our lawn care and maintenance teams are available to work Monday through Friday.

We will maintain a biweekly schedule throughout the winter season. Any adjustment to your schedule can be made by contacting our office by 12 pm the business day before your next service.

Ready to Schedule?

Service Changes

Contact our office by 12 pm the day before your scheduled service to guarantee a service change. If your regular service day is Monday, we must be notified by 12 pm on Friday.

Contacting Us

You can reach us by telephone or by filling out the contact form under the contacts tab. We are happy to speak with you and answer any questions you may have. Our hours of operation are Monday through Friday, from 7:00 AM to 5:00 PM.

Phone:

Austin: 512-861-7802
San Antonio: 210-338-8429

Billing

  • We bill your credit card the business day after service.
  • We accept MasterCard, Visa, Amex, and Discover.
  • If a card is declined we’ll contact you for new card information.
  • We will notify you via email unless you do not have one on file.
  • Failure to render payment will result in termination of future services.
  • You can always access your account balance, update your card information, and view payment history here

Customer Satisfaction

We have a 24 hour Satisfaction Guarantee. If you are not happy with your lawn please give us a call within 24 hours of service. We will send someone back out to correct the issue, as the schedule allows. We will only correct the services offered within our guidelines.

Rain or General Delays

We will notify you if we are experiencing any delays within your route.

We mow in the rain unless it is a continuous downpour. We will pick up the schedule where we left off when the rain lets up, only if your lawn is not overly saturated. If necessary Saturday’s and possibly Sunday’s may be utilized in order to complete the week’s schedule. If continuous downpour of rain does not allow for us to catch up your service for that week may be skipped and would resume on the following scheduled mow date.

24 Hour Satisfaction Guarantee

The 24 hour satisfaction guarantee covers only that which is within our scope of work.

Example: Mowing, weed-eating, edging and blowing areas clean. It does not extend to items that are damaged due to normal wear and tear, items that may have a preexisting condition or any damages caused by weather and/or environment.

Overgrown Fee

Overgrown lawns are considered to be six inches or higher. If at any time crews arrive at the property and encounter an overgrown lawn an Overgrown Fee of DOUBLE or in some cases TRIPLE your regular rate will be applied. (Note: Overgrown fee is determined based on the height and time estimated to complete the extra work.)

Service Interruptions

You are allowed 2 skips from March – November and a Winter Skip program is available upon request during the months December – February.

If you want to request a skip, the office will need to be notified by 12 PM the business day before your scheduled service to ensure the service is removed from the route. If the crew arrives and your property was already serviced, or if the crews are told not to perform the service a $10 Trip Fee will be applied.

Canceling Services

  • Weekly, Bi-Weekly, and Bi-Weekly Special customers agree to a minimum of 6 mows.
  • Cancellation prior to the 6th mow will result in a $30 fee charged to the card on file.
  • You may cancel service at any time, once the 6 mow minimum has been met.

Yard Access

If you have a lock on your gate, please have it unlocked on your mow day. If we are unable to access your backyard the full charge will still apply.

(Note: Complimentary combination locks are available upon request.)
If we cannot gain access to your backyard on more than two occasions,​ you will be charged a $10 Return Fee if you request the crews to go back out to complete the service as locked gates are not included in the 24 hour satisfaction guarantee.

(Note: Full service charge still applies if we only service front yard)

Pets

We prefer that all your pets be kept indoors and all gates unlocked on your mow day. Our crews are very careful about closing gates before they leave, but we do not guarantee that a pet will not escape from the yard, therefore you are accepting our service with this provision. (Note: Just Right Lawns is not responsible for lost or injured pets.)

If we encounter excessive pet waste on your property, an additional fee will be added to your invoice to account for additional time and equipment. Ask about our Pet waste removal today!
If we cannot service the backyard on more than two occasions due to pets in the yard you will be charged a $10 Return Fee if you request the crews to go back out to completes service as redo’s due to pets in the yard are not included in the 24 hour satisfaction guarantee.
(Note: Full service charge still applies if we only service front yard.)

Yard Items and Debris

We prefer that all your pets be kept indoors and all gates unlocked on your mow day. Our crews are very careful about closing gates before they leave, but we do not guarantee that a pet will not escape from the yard, therefore you are accepting our service with this provision. (Note: Just Right Lawns is not responsible for lost or injured pets.)

If we encounter excessive pet waste on your property, an additional fee will be added to your invoice to account for additional time and equipment. Ask about our Pet waste removal today!
If we cannot service the backyard on more than two occasions due to pets in the yard you will be charged a $10 Return Fee if you request the crews to go back out to completes service as redo’s due to pets in the yard are not included in the 24 hour satisfaction guarantee.
(Note: Full service charge still applies if we only service front yard.)

Damages

All wiring must be protected or underground. Example: A/C unit, lighting, electrical devices, phone and cable lines and PVC pipes, etc.
We will not be responsible for any damage to exposed sprinkler lines, plastic landscape lighting, dog fence lines, and other items that might touch the mower blades or wheel.

Always protect your plants and trees with defined borders.
Line Trimmers (weed-eaters) can rotate up to 14,000 rpm. This can cause marks on trees, fence, posts and many other items. Our crews will work carefully to prevent any damages from occurring. However, it is the homeowner’s responsibility to place a defined and protective border to prevent any damage from occurring.

Annual Rate Change

Rates will automatically increase by 3.5% each year.

Privacy Policy

Just Right Lawns will not rent or sell your information to a third party. Information gathered will only be used to reply back to you, in regards to the reason you contacted us.